Friday, April 22, 2011
Getting your CompTIA Certification
Select a school that participates in the CompTIA Authorized Partner Program. Participating schools will provide training material to prepare for CompTIA certification. Certification is necessary for IT professionals in this difficult job market. Obtaining certification will open the door to more employment opportunities.
Continued education online has many advantages for the working professional. Certified online classes are all self-paced and designed to fit your busy schedule. Get the same high level of certification training at a much lower cost. Take advantage of the eLearning program by reviewing the course catalog and purchase the classes online. Choose one or multiple courses while enjoying the enormous discounts.
Purchase the appropriate certification training manuals, depending on which exam you wish to take. View the 14 different certifications exam preparation manuals online or go to a local bookstore. Select CompTIA approved material along with practice exams. Look through the online catalog and view the description of each certification manual before making a final decision.
Start preparing for the certification test, by purchasing a voucher. Registered vouchers will contain a number that you will need in order to login for the exam. Purchase it online or through a CompTIA Authorized Partner Program. Confirmation will be sent by email with all of the voucher information, scheduled exam time and location.
Passing the exam requires a score of 675 or better. Tests will have a total of 100 questions and CompTIA will allow up to 90 minutes to finish before the automated software shut off.
Following the exam, a test score report will appear on the screen showing each exam section with marked correct and incorrect answers. Tests are Pass/Fail only.
Maintain your certification by taking a continuing education class at a CompTIA Authorized Partner Program participant or retake the certification exam. Effective January 1, 2011, certification will be valid for 3 years. Renewal will allow IT professionals keep their skills and certification current.
Failure will result in retaking the exam a second time. Certification exams can be done over without a waiting period. Failing the exam a second time will result in a 14 calendar day waiting period before scheduling the third attempt. Study before rescheduling another exam and take advantage of the wide selection of practice exams online.
CompTIA [http://www.comptia.org/home.aspx]
Thursday, April 21, 2011
EBay: How to Deal with Unfair Negative Feedback
If a customer leaves unfair feedback, can the seller dispute it with eBay? The seller must first try to resolve the dispute with the buyer. After you have made every effort to resolve the negative feedback with the buyer, contact eBay. You will need a feedback revision form.
The seller has the right to request a revised feedback comment from the buyer. If a buyer posts an unsatisfactory feedback and the seller corrected the problem, a feedback revision should be requested. EBay allows 5 feedback revisions for every 1000 comments over a 12 month period. Sellers with high earnings can submit more than 5 feedback revisions.
EBay permit 1 feedback revision for each transaction. You cannot carry the request over from year to year. Suspended eBay accounts cannot request a feedback revision. The feedback must be less than 30 days old. You must try to resolve this unfair feedback with the buyer prior to contacting eBay.
You can access the Request Feedback revision page from the Feedback forum or the feedback profile. You will see a list of available reasons for why you are requesting a feedback revision, choose all that applies. You will see the number of times you can submit a feedback revision request located at the top right corner of the page. State the reason why you want the buyer to make changes to the feedback. Type in a summary up to 500 characters in the request. Click the send button once you are done. A confirmation notice will be sent to your email account. The buyer will also receive a copy of the request by email. They will be able to view the summary you wrote on the feedback request form.
The buyer will be allotted ten days to respond to the feedback revision request. The buyer will review it and either decide to make revision, or reject the request by submitting their own explanation. What if the buyer does not respond to your request? If there is no response from the customer in 7 days, a reminder will be sent to them by email. If ten days have passed and the buyer still did not respond, the seller will receive an email when the feedback request has expired. The seller will not be permitted to submit another request. EBay will make the final decision and send it to you by email.
Some buyers will try to demand make transactions outside of the eBay website, if the seller does not comply, they will leave negative feedback. This is called feedback extortion. If you are threatened with negative feedback from a buyer, report it immediately to eBay customer service. Give full details of what led up to the incident with the buyer. You do have rights as a seller.
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